Frequently Asked Questions

If you have any questions which are not answered in this section please contact your local store.

How long will my order take to arrive?

Our typical delivery time for customers within a 3 mile radius is 1 hour. This may sound like a long time but unlike other restaurants all our main dish food is prepared fresh on the grill. Typical cooking time is about 20-30 minutes. Unfortunately things don't always go to plan and factors, such as, weather and traffic conditions occasionally prevent us from achieving this, either way your food would not be cold as its freshly cooked. Side products such as thin fries do not hold their heat and may well be lukewarm even though they are cooked to order.

My order arrived late

We are very sorry if your delivery arrived late. There are a number of reasons this may happen. Please contact your local store and inform them. We can replace your product only if you have the original product in its packaging for the driver to bring back and to test before sending out a replacement.

Cancel or modify order

If you have made an order within the last 10 minutes and you wish to amend an order, please phone the store directly. You can find the contact details for the store by searching store area and then clicking on store details.

Where can I find voucher codes?

We regularly run promotions on our website or on social networks. Like us on Facebook and follow us on Twitter for the latest deals and discounts. Voucher codes can also be found on our individual store website.

Are your toppings Halal?

All of products are Halal.

Do you accept Cheques?

We do not accept payment by cheque.

Allergy information?

Please refer to allergen section of the website or alternatively ask your local store member of staff to assist you.

How do you use my information submitted online?

Please refer to our privacy policy document.

Do you give special discounts on large orders?

Yes, your local store manager will certainly be happy to give further discounts or extra food for large orders typically exceeding £70. We may also offer discounts to schools, charities, NHS and Forces.